Occasionally, you may encounter an error while using our site or app. This can happen for a few reasons, such as missing information during checkout or no available inventory for the dates you've selected.
Should you ever receive a general “Aw Shucks” error message, please attempt your action again, being mindful of the tips in the top area of your browser window.
Basic troubleshooting
Desktop/Web:
Ensure you’re using the most updated version of your browser on desktop - our product is optimized for Chrome, so we recommend that browser over Safari/Edge/Firefox.
We do not support Internet Explorer versions older than 11.
Clear cache/cookies
Restart your device
App:
When using the app, please ensure that the latest update has been installed.
Ensure that you’ve got a strong data/wifi signal – close and open other internet-based apps and ensure they’re working.
Force quit the app, then re-open
At times, you may need to uninstall/re-install the app
Restart your device. Most smartphones these days should be routinely restarted 1x/week to clear cached data.
In case you’re in a pinch and don’t have time for the above, simply log in to your account on your mobile web browser (Safari, Chrome) to access your current passes or even to book parking!
If you’re seeing errors while trying to apply a coupon or promo code, please review this article.
If the issue persists and you believe there to be no workaround or suspect a bug, please submit a help ticket to our Support Team (see below for further instructions).
Take a screenshot or screen recording. Screenshots and screen recordings (video or gif files) help us understand the actions leading up to the error, and only with this level of contextual information are we able to identify a fix or workaround.
Gather details regarding the actions you were attempting to perform, any error messages you saw, and the email account you were signed in to.
Email help@parkwhiz.com with the screenshots/recordings and necessary details
Below, you may find some helpful links to download screen recording software.
Windows (requires Windows 7 or later)
Mac
Mobizen (for Android)
DU Recorder (for iPhone)
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