How do I change my time-frame after I've made the purchase?

Modified on Tue, 14 May 2024 at 11:31 AM

If your pass entry time hasn't elapsed, just cancel your existing pass for a full refund and rebook a new pass within the timeframe more suited to your needs. Please note, the cost may adjust with the new timing.


If your pass entry time has elapsed, and you've already parked or plan to park soon, your ParkWhiz pass can't be canceled, but you may be able to stay longer.  


If you need to stay longer, there are 2 options:

  1. Check your pass in the app to see if your reserved location offers the ability to 'Extend' a pass.  This should be fairly evident when viewing an active pass (look for an 'Extend' button or the phrase 'Offers Time Extention' pre-purchase).  Note: Not all locations offer the option to extend. 
  2. If your location does not offer extensions, it's best practice to physically visit the facility where you're parked. Check for posted operating hours or speak with an on-site attendant to determine next steps.


TIP: Most valet locations in NYC, as well as most scan-in/scan-out garages in Chicago will allow you to stay longer than the end time on your pass, but you should expect to be charged for the extra time when exiting.


If you overstay your pass end time, there is a risk of being ticketed or towed, so to mitigate this we recommend returning to your car before your pass end time. 


Booking back-to-back passes is NOT recommended as it would require you to physically visit the lot to validate each pass before it expires.

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