How do I change my time-frame after I've made the purchase?

Unfortunately, bookings cannot be modified after purchase. 

• Booking back-to-back passes is NOT recommended as it would require you to physically visit the location to validate each pass before it expires.

• The Extend feature cannot be used to adjust your arrival time.
  
  

If the arrival time has not elapsed, you may cancel your existing pass for a full refund and rebook a new pass with a timeframe more suited to your needs. Please note, pricing may vary based on the new times selected. 

If your pass entry time has elapsed, and you've already parked or plan to park soon, your ParkWhiz pass can't be canceled, but you may be able to stay longer.

If you need to stay longer, there are 2 options:

1. Check your pass in the app to see if your reserved location offers the ability to 'Extend' a pass.  This should be fairly evident when viewing an active pass (look for an 'Extend' button or the phrase 'Offers Time Extension' pre-purchase).  Note: Not all locations offer the option to extend and those that do are still subject to availability.   

2. If your location does not offer extensions, it's best practice to physically visit the facility where you're parked. Check for posted operating hours or speak with an on-site attendant to determine next steps.

   1. If you’re unable to make arrangements on-site, the best course of action is to remove the vehicle to avoid potential risk or violations. 
      
      

TIP: Most valet locations in NYC, as well as most scan-in/scan-out garages in Chicago will allow you to stay longer than the end time on your pass, but you should expect to be charged for the extra time when exiting.

If you overstay your pass end time, there is a risk of being ticketed or towed, so to mitigate this we recommend returning to your car before your pass end time. Additionally, you are responsible for any fees incurred due to parking outside of the timeframe listed. 

Made an error? Please rebook for your intended time-frame and reach out to us regarding the original through our refund form at go.parkwhiz.com/refund or by emailing help@parkwhiz.com.