QR Code Is Not Scanning or Gate Won't Open with Bluetooth

Modified on Tue, 24 Oct 2023 at 05:25 PM

If you pre-purchased parking and your parking pass validation steps include something like “Scan pass at entry / exit” but the scanner doesn’t seem to recognize your pass, please try the following:

  • Verify you’re at the correct location and arriving after the start time and before the end time on your pass.

  • Ensure your smartphone’s screen brightness is 100%.

  • Read the directions on your pass carefully; some equipment requires a specific distance or angle at which you’ll need to hold your phone for the scanner to work.

  • If you’re using a paper printout, please open your pass on a smartphone from your confirmation email and attempt to scan on your smartphone.

If your pass still won’t gain you entry to the facility, make note of the error you’re getting from the scanner, then pull a ticket and park. Once you return to your car later to leave the parking facility, try scanning again to exit. If this doesn’t work, press the “Help” button at the gate to speak with a remote attendant and let them know you have a ParkWhiz pass. They’ll ask for your information and manually open the gate for you.

If you pulled a ticket to enter and typed in your ticket number to checkout through the mobile website:

  • If the gate does not open, insert or scan the ticket you pulled at entry into the machine at the exit gate. 

  • If you’re still unable to exit, press the help button on the kiosk at the exit gate

If using Bluetooth to open the gate, make sure you are within 10 feet from the gate with your bluetooth setting turned on in your phone.  If you're still having trouble: 

  • Pull a ticket to enter  

  • To exit, press the "help" or "intercom" button at the exit gate to have the remote attendant open the gate.

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