Recent Searches

No recent searches

    Popular Articles

      Articles

      View all

        Topics

        View all

          Tickets

          View all
            no results

            Sorry! nothing found for

            Portal Account Verification or Activation Link Displays in German

            Modified on Thu, 5 Nov at 2:02 PM

            When submitting a support ticket for the first time, an account is automatically generated for you. Some users have reported that the initial activation link or landing page defaults to German (Deutsch) instead of their preferred language.


            Our engineering team is actively investigating this issue to deploy a permanent fix. In the meantime, you can quickly switch your portal display back to English (or your preferred language) by following the workaround below.


            Workaround: How to Update Your Language Preference

            1.Sign in to the Portal

            Open the activation link from your email and log in with your credentials.

            Verification: You can see your dashboard or ticket submission screen, even if the interface text is currently in German.


            2.Open Profile Settings

            Click your profile avatar or initials located in the upper-right corner of the screen, then select Profil (Profile) or Mein Profil (My Profile).

            Verification: You are taken to your user account information page with editable personal fields.


            3.Change Language Selection

            Locate the Sprache (Language) dropdown menu. Click the field and select English (or your preferred language) from the list.

            Verification: "English" is highlighted or displayed in the selection field.


            4.Save Your Changes

            Click the Speichern (Save) button at the bottom of the page.

            Verification: The page reloads and all navigation menus, forms, and headers display in English.


            Still Having Trouble?

            If your language settings do not update after saving, or if you cannot navigate the account creation process, reply directly to your original ticket confirmation email or reach out to our support team for manual assistance.

            Was this article helpful?

            That’s Great!

            Thank you for your feedback

            Sorry! We couldn't be helpful

            Thank you for your feedback

            Let us know how can we improve this article!

            Select at least one of the reasons
            CAPTCHA verification is required.

            Feedback sent

            We appreciate your effort and will try to fix the article

            Preview
            0 of 0