How to Fix "Phone Number Already in Use" & Find Missing Parking Passes

If you enter your phone number to sign in or access Express Pay and receive a "Something went wrong" error, or if you sign in and cannot find your parking pass, you likely have more than one account registered with ParkWhiz (e.g., one with a personal email and another with a work email or Apple/Google Sign-In).

For your security, a phone number can only hold an active verified status on one ParkWhiz account at a time.

Follow the steps below to access your parking pass immediately and connect your phone number to your primary account.

Quick Fix: Access Your Parking Pass Right Away

If you need to view your parking pass for an active or upcoming reservation immediately:

1. Open the ParkWhiz App or go to parkwhiz.com.

2. Choose Sign In with Email (instead of signing in with your phone number).

3. Enter the email address you used at checkout when you purchased the pass.

4. Once logged in, go to "My Passes" or "My Bookings" to view your barcode and parking instructions.

Tip: Check your email inbox for your booking confirmation receipt to confirm which email address was used for the purchase.

How to Move Your Phone Number to Your Primary Account

If you want to use your phone number (and receive SMS pass links/OTP codes) on your main account, you can update your phone number across your accounts with these simple steps:

Step 1: Remove the phone number from your other account

1. Log in with the email address of your older / secondary account.

2. Go to Account.

3. Go to Account Overview.

4. In the Phone Number section, update the phone number.

5. Save your changes and Log Out.

Step 2: Add & verify your phone number on your primary account

1. Log into your primary ParkWhiz account using your main email address.

2. Go to Account.

3. Go to Account Overview.

4. Enter your mobile phone number.

5. Enter the 6-digit verification code sent via SMS to complete verification.

Your phone number is now linked to your primary account, and you can freely use phone sign-in moving forward!

Still Stuck or Don't Know Which Account Has Your Number?

If you don't remember the login details for your old account or continue to receive an error:

• Reach out to our Customer Support Team via chat or submit a request at our Help Center.

• Please provide:

  • Your mobile phone number

  • The email address you want to use as your primary account

  • Your booking confirmation number (if applicable)

Our team can release the phone number lock so you can link it to your active profile in seconds.