The location was full when I arrived

Modified on Thu, 18 Jan 2024 at 02:54 PM

Please check all available signage and confirm via your parking pass that you are in the correct parking location. Also, should there be an attendant on-site, alert them that your have a parking reservation. Even if the location appears full there are still spaces held for online reservations.

In the unlikely event that there are no spaces available, you are entitled to a full refund of your parking pass with proper documentation. 

Please go to and fill out the form within 14 days of the end of your reservation noting the time and date you attempted to park but could not. For faster reconciliation, please include your parking pass number and the receipt from the location where you ended up parking. This information is required to gain a refund. 

For any additional assistance, contact us via email at

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