What if I can't find my location?

First, check your parking pass for the provided directions, photos, and description of your parking location. GPS will guide you to the general vicinity of your spot, but you should follow the directions included with your parking pass to find the parking entrance. If you tap on "get directions" directly from your in-app pass, you'll be routed directly to the facility entrance via the navigation app of your choice (Google Maps, Apple Maps, Waze).

Or, if need be, you can call ParkWhiz at (888) 472-7594. We're headquartered in Chicago and may not be super-familiar with the area by your location, but will do our best to help get you to there! We can also provide the direct phone number to the location you booked, in case they're better equipped to help.

Remember, the parking facility is saving a space for you, so you should do everything in your power to get to the correct location. ParkWhiz does not offer refunds in the case that you couldn't find your reserved facility, nor if you opted to park elsewhere.