The road to my garage is blocked off

Modified on Tue, 24 Oct 2023 at 05:46 PM

We do our best to stay up-to-date on known road closures for special events, but things get tricky when roads close earlier than planned or without notice. Since road closures are often orchestrated by local municipalities, online information may be lacking - in which case we may be unable to forewarn you of these delays. 

In any case where you are having trouble getting to your reserved location, please contact our Support Team. You can contact us through our app. Scroll to the bottom of any pass for the “Help” section or open the “More” tab to contact us. 

Should you contact us after you have already found alternate parking, please provide photo evidence of road closures, receipts from where you ended up parking, and as many details as you can provide, such as time of day, closed street names, etc.

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